About Cally Sinsieri

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So far Cally Sinsieri has created 33 blog entries.

IT Satisfaction – the must-have for achieving pole position

2018-01-02T14:31:48+00:00May 12th, 2017|

During the mid-nineties, I became active in terms of customer satisfaction within my company. During that time, we were doing projects to measure customer satisfaction and give advice to sales and commercial management, ultimately with the goal to keep your customers loyal. Make sure they come back to you and that they feel you [...]

Top 5 IT Service Desk KPIs to measure

2018-01-02T14:34:31+00:00April 28th, 2017|

When managing an IT organization, the importance of KPIs is undeniable. However, it is not only the implementation of IT KPIs you should care about, but also the right choices when deliberating what to measure.  Service Desk is one the key areas that can affect the whole performance of your organization, therefore, it is [...]

IT Happiness Awards: The Winners!

2017-12-29T09:25:22+00:00February 7th, 2017|

Finally, the day has come and we are ready to announce the winners of the IT Happiness Awards 2016! These organizations are setting an example for their outstanding IT management and continuous attention to the voice of IT end-users. We are very proud to have taken part in their journey to IT Happiness! And [...]

Celebrating IT Happiness Awards

2017-12-29T09:25:22+00:00January 20th, 2017|

From the very first day, our team wanted to shift paradigms. The heart of many organizations – IT – is rarely a subject of compliments. It is so integral to each task and project that smoothly working IT is recognized as a bare necessity. Each inconvenience or a lagging system immediately becomes subject to [...]

The Hidden Costs of IT Issues

2017-12-29T09:25:22+00:00January 9th, 2017|

There is great potential for increasing the IT Happiness in the workplace. Research shows that you can easily increase the productivity, reduce the pressure on your IT Service Desk and save up on Information Technology costs. The obstacle to doing so usually arises because the IT management simply does not notice the missed opportunities. [...]

To win in the marketplace you must first win in the workplace

2019-06-25T19:55:54+00:00December 5th, 2016|

Doug Conant, CEO of Campbell’s Soup, once said: “To win in the marketplace you must first win in the workplace”. While that seems logical, many employers neglect this mindset. As the digital workplace is already very common, it is important to know how to deal with such environment effectively. Working in the digital workplace [...]

3 Of The Most Common Mistakes When Surveying Internally

2017-12-29T09:25:23+00:00November 16th, 2016|

It’s no secret that the world we do business in is changing, and changing fast. Organisations have to do more with less in order to remain competitive. The effects of this are felt by all, regardless of their hierarchical position. It is often difficult for C-level staff to make changes which accurately reflect the [...]

SMEs can now easily and affordably measure the satisfaction of general IT products and workplace services

2017-12-29T09:25:23+00:00November 14th, 2016|

Yorizon has launched the first global platform for standardized measurement of IT quality. The platform allows SMEs with a limited budget to measure the perception and satisfaction with IT products and solutions (both quantitative as well as in-depth insights) and benchmark against many other organizations. About the tool. The tool is called IThappiness.com and [...]

Fed up with your help desk? Well so was I.

2017-12-29T09:25:23+00:00September 14th, 2015|

So half a year ago I was sitting at my computer and the tendency to throw it out of the window has never been greater. Solemnly I said to myself, "Aaaargh, not another blue screen of death!"… I wish that I was the only one having problems with IT, but an informal IT satisfaction [...]

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