How do your end users
experience IT?

Here’s your complete IT user satisfaction survey tool.
Clever. Simple. Proven. Gain great insights.

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KLM IT-Happiness

IT User Satisfaction Survey

Online platform

  • For IT User Satisfaction Surveys
  • Do it yourself
  • Predefined best practice methodology
  • Predefined library of most used questions
  • From creation to rollout in less than 10 minutes
  • Setup, distribute, report and benchmark

Clever surveys

  • Simple and attractive design
  • Easy to use sliders
  • Usable on any device: PC, notebook, smartphone, tablet – iOS, Android, Windows Phone
  • Ability to give compliments and suggestions to improve
  • Anonymous
  • High response rates

IT Satisfaction Survey

IT Satisfaction Survey Report

Great insights

  • Real time online dashboard
  • Report on IT-Happiness KPI
  • Results per user group
  • Qualitative information: open comments
  • Word Cloud
  • Benchmarking on overall IT-Happiness

Instant improvements!

  • Plan actions
  • Benefit from improvement suggestions
  • Use the power of positive feedback
  • Celebrate improvements
  • Keep improving!

IT Satisfaction Survey PDCA

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The value

Fuel your IT

Improve your IT exactly where and
when it is needed

Find out how

Build a business case

Gather management information
for IT investments / divestments

Find out how

Increase productivity

Increase productivity &
employee satisfaction

Find out how

“With the feedback from our IT end users we have identified and processed improvements in order to uplift our IT quality. I highly recommend IT-Happiness!”

Starbucks Coffee Company
Jan Willem Sewalt | Manager EMEA IT Operations Excellence Office

Achmea IT-Happiness
De Lotto IT-Happiness
OECD IT-Happiness
KLM IT-Happiness
Royal Haskoning IT-Happiness
SSC IT-Happiness
Vanderlande IT-Happiness
Dela IT-Happiness
Dura Vermeer IT-Happiness
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